How can I report a malfunction?
How can I report a malfunction?
On your resident page, you will find a step-by-step guide specific to your building that details what to do in various malfunction situations. It also specifies whom to contact for resolving the issue.
Note: Depending on the problem, this could involve multiple parties, such as your landlord if you are renting, or your own installer if you own the property. Read the guide carefully to determine who you need to contact!
Issue with Heating or Cooling Supply
Determine if the malfunction affects one or all rooms. If the problem is occurring in part of your home, heat is being supplied but not to all rooms. This indicates a malfunction in the internal system, such as your room thermostat, controller, or part of your underfloor distributor. The ownership boundary indicates who owns these components in your home.
Need more information? Check the frequently asked questions about malfunctions in cold supply or disruptions in heat supply.
Suspect a malfunction affecting all rooms?
- Check if the thermostat is set correctly. You can temporarily adjust the desired temperature higher or lower on the thermostat. Ensure the thermostat is set to request mode. After some time, check if the temperature in your home has changed.
- Check if the thermostat batteries need replacing. The thermostat will indicate when the batteries need to be replaced.
Is your heating system still not warming up?
Check if similar issues are occurring with your neighbors. This could indicate a collective malfunction, which is important for quickly and effectively resolving the issue.
Report a collective malfunction
Call Vaanster at 085-7602992 to report the issue. This phone line is available 24/7.
You will be asked to perform the above checks over the phone, so reporting the issue will be faster if you indicate that you have already completed these steps.