Status
Completed
Type of system
ATES
Project scope
Office
Your home
To be able to use our energy supply, you need to register your home with us before the key handover. Below you will find a video with all the information.
Resolve malfunction
Below, find out what you should do and who to contact if there is a malfunction. Note: Depending on the issue, this may involve multiple parties, such as your landlord or your own service provider.
ResolveThis is how it works.
We extract heat and cooling from the outside air or the ground. Collective heat pumps store the harvested energy in buffer tanks located in the technical room. The distribution pipes then bring the heat and cooling to your home.
Would you like to know more? Watch our video.
Technical documentation (ATES)
Property line
Below, see how the property line is defined. You can easily identify which components are owned by Vaanster and which components are owned by the owner of the home.
Type of Energy Meter
Here you will find an explanation on how to read your meter and what the lights on the heat delivery unit mean.