Determining your advance payment amount for 2024 and billing these advances marks a new period. Therefore, the annual statement you received in February does not yet include the new monthly advance payment amount for 2024.
For the new year, we estimate your annual consumption based on the previous year and/or your property size.
You can always view and adjust your new advance invoice on 'My Vaanster'. Go to "my details" and check under "my contracts" for your advance payment amount.